Help & Support
We're here to help
For anything not covered below, email us directly — support@ceevi.co. We aim to reply within one business day.
Include your account email and a short description of the issue so we can help you faster.
Email support@ceevi.coCommon questions
Quick answers to the most frequent questions.
How do I get started?
Sign up, fill in your hunt profile (title, location, contract prefs, and your story), and Ceevi will surface matching roles. Click Apply on any role to generate a tailored CV, cover letter, and email draft.
What counts as an "assisted apply"?
Each time you click Apply on a matched role, one credit is used. A credit covers the CV, cover letter, and email draft for that specific role.
Can I top up credits mid-month?
Yes. Go to Pricing, choose a top-up pack, and credits are added immediately to your account. Top-ups are capped per billing period.
Is the ATS checker free?
Yes — the ATS score tool at /ats-checker is always free, no account required.
How do I cancel my subscription?
Email support@ceevi.co with your account email and we'll cancel and confirm within one business day. You keep access until the end of your current billing period.
My PDF doesn't have selectable text — what's wrong?
Make sure you're downloading from the resume editor (not a screenshot). If the issue persists, email us with your resume ID and we'll look into it.
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